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Frequently asked questions

Quick answers to the most frequent questions. Can’t find yours? Call us or message us on WhatsApp.

Stores and opening hours

We have fifteen stores in Rome, Ostia and Acilia: multi-brand stores, WindTre stores and Vodafone Stores. Addresses, opening hours and directions are on the Stores page and at the bottom of every page of the website.

Since 1993: we have been working in telecoms in Rome for over 30 years, with more than 10,000 customers.

Opening hours vary from store to store: some are open from 10:00 to 13:00 and from 16:00 to 19:30, others are open all day, and all of them are also open at the weekend. The opening hours of each store are on its page, under «Stores».

There is one number for all our stores: +39 06 5528 0153. You can also message us on WhatsApp at +39 393 121 2123 or write to the store’s email address, which you will find on its page.

In multi-brand stores you will find plans from several operators; in WindTre stores and Vodafone Stores, those of their own operator. For repairs and technical support, visit the store nearest to you: we will tell you what to do.

Plans and deals

Fastweb + Vodafone, WindTre, Iliad, Sky and TIM. On each store’s page you can see which operators you will find there.

Yes: together we will find the right solution for your business’s mobile and landline, even if you are self-employed.

Yes: in our stores we compare plans with you and recommend the one that suits how you use your phone and the internet.

Repairs and support

Our technical support centre takes care of it, and also provides Sky support: bring it to the store nearest to you.

Smartphones and tablets: screen, battery, charging port, camera and other faults.

Call us, message us on WhatsApp or visit the store nearest to you: we will tell you what to do.

Used phones and other services

Yes: we take in your used phone, and we buy and resell used smartphones. Ask in the store nearest to you.

Yes, where there is the Key Point service for parcel shipping and collection: you will find it on the store’s page.

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